Returns & Exchanges

FREE Returns on All Orders within the Continental US.

Items purchased from laurenmoshi.com are eligible for a full refund, store credit or exchange if returned within 30 days of purchase.

Some items have been discounted & marked ( FINAL SALE ) are not eligible for refund, exchange, or store credit.

Returns received within 30 days from purchase will be eligible for a refund back to the original form of payment. 

Returns received after 30 days are at the discretion of the company. Please email or contact us if additional time is needed for a return. 

Please note that shipping charges are non-refundable.

All returns MUST meet the following criteria:

Unworn

Unwashed

All tags must be attached

All accessories must be included (i.e., belts, etc.)

No perfume or other scents

No human or animal hair

No rips or tears

No other signs of being worn

No COD (Cash/Check on Delivery) packages will be accepted

Failure to return merchandise as listed above may result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. 

You may also be charged a $13 rejection processing fee for all rejected returns.

All Merchandise must be returned to:

Lauren Moshi Returns

2515 Yates Ave.

Commerce, CA 90040

To initiate a Return, please go here: https://returns.laurenmoshi.com/#/

We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return or exchange. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.

You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will generally be processed within 3-5 business days.

A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

INTERNATIONAL RETURNS

At this time, we do not offer free returns for International Orders. Unfortunately, the customer is responsible for the cost of sending the item back to us. 

Any duties and taxes that were charged for the original order are not refundable. This also includes shipping charges. 

Decisions regarding international returns, refunds, store credits and exchanges may be made at the discretion of Lauren Moshi LLC.

REFUSALS

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Lauren Moshi LLC and the customer will be credited for the product cost and tax, less shipping and handling. The customers will be required to place a new order and will be responsible for any associated shipping charges.

International: The customer is responsible for all duties and/or taxes. If you refuse an item and we are charged a duty and/or tax, that duty and/or tax amount will be deducted from your order total before we credit your account.